The Chick-fil-A Secret Every CEO Needs to Steal - 1B Private Equity Investor's video quote #4222

You can't have someone behind the counter say "It's my pleasure" if they tripped over an extension cord, you're late with their paycheck, or they had to park half a mile away. Delight your employee. Everything flows from that.

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1B Private Equity Investor's quote #4222 from Youtube video titled: Asking Texan Billionaires How They Got Rich!